Privacy Policy

We may collect:

• Account information: name, email address, password
• Profile information: trade, location, postcode, company size, contract preferences
• Usage data: how you use the platform, pages visited, features used
• Payment information: processed securely via Stripe (we do not store full card details)

We use your information to:

• Provide and improve our tender matching and discovery services
• Personalise your experience and match tenders to your profile
• Send you email digests and tender alerts (where you have opted in)
• Process payments and manage your subscription
• Respond to support requests
• Comply with legal obligations

Your data is stored using Supabase with infrastructure in Australia where possible. We use industry-standard encryption, Row Level Security (RLS), and access controls to protect your information.

We use Sentry (sentry.io) for error monitoring and performance tracking. Sentry may collect technical information including IP addresses, browser type, device information, and error stack traces when errors occur on the platform. This data is used solely for diagnosing and fixing technical issues. Sentry acts as a data processor on our behalf and is bound by appropriate data protection obligations. You can review Sentry's privacy policy at sentry.io/privacy.

We use essential cookies for authentication and session management. See our Cookie Policy for details.

We use the following third-party services that may process data on our behalf:

• Supabase - database and authentication infrastructure
• Vercel - hosting and content delivery
• Stripe - payment processing (we do not store full card details)
• Sentry - error monitoring and performance tracking
• Resend - transactional email delivery
• Anthropic - AI features including tender summaries and chat assistant

All providers are bound by confidentiality and data protection obligations appropriate to their role.

Under Australian Privacy Principles, you have the right to access, correct, or delete your personal information. Contact us at support@tendera.com.au to exercise these rights.

For privacy enquiries: support@tendera.com.au